At FrightOutfits, we’re dedicated to ensuring your costume experience is as spectacular as our 1920s flapper dresses and 1980s disco outfits. However, we understand that sometimes a costume might not be the perfect fit for your themed event. Our hassle-free returns and exchanges policy is designed with your satisfaction in mind.
Return & Exchange Eligibility
To be eligible for a return or exchange, your item must meet the following criteria:
- Return request must be made within 15 days of delivery
- Item must be unworn, unwashed, and undamaged
- All original tags must be attached
- Item must be in its original packaging
- Proof of purchase or order number is required
Non-Returnable Items
Based on our product analysis, the following items cannot be returned or exchanged for hygiene and safety reasons:
- Costume Jewelry (due to intimate nature and hygiene concerns)
- Accessories that have been opened or removed from packaging
- Customized or altered costumes
- Items marked as “Final Sale” or “Clearance”
The Return Process: Step by Step
Within 15 days of receiving your order, complete our Return Request Form below and email it to [email protected]
Our costume enthusiasts team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.
Carefully pack the items in their original packaging, include all tags, and place the Return Authorization Number visibly on the outside of the package.
Ship your package to our New York address using a trackable shipping service. We recommend insuring your package as we cannot be responsible for lost return shipments.
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
Return Request Form Template
Copy and paste the template below into an email and send to: [email protected]
Dear FrightOutfits Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange:
– [Product Name, Size, Color] – [Product Name, Size, Color]
Reason for Return/Exchange: [Please specify – Wrong Size, Changed Mind, Defective Item, etc.]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for [Product Name, Size, Color] [ ] Store credit
My Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Thank you,
[Your Name]
Refund Information
Once your return is received and inspected, we’ll process your refund within 3-5 business days. The timing of when you’ll see the refund depends on your payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process the refund
- PayPal: 3-5 business days after we process the refund
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your new items.
Exchange Policy
Prefer a different size or decade style? We’re happy to help you find the perfect costume! Exchanges are subject to product availability. If the item you want is out of stock, we’ll contact you about alternative options or provide a refund.
Defective or Damaged Items
Received a damaged or defective costume? Contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a replacement or refund and provide a prepaid shipping label for returns of defective items.
Return Shipping Address
All returns should be sent to:
FrightOutfits Returns
1265 Small Street
New York, NY 10018
United States
Thank you for choosing FrightOutfits for your decade-themed costume needs. We’re committed to ensuring your experience with us is as memorable as the costumes we create!