At FrightOutfits, we’re passionate about helping you create unforgettable memories with our decade-themed costumes. From our stunning 1920s flapper dresses to our vibrant 1980s disco outfits, we want every aspect of your costume experience to be spectacular. Our shipping and returns policies are designed with your convenience and satisfaction in mind.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping FREE (on orders over $50) 15-25 business days after shipment EMS

Please Note: Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas in Asia and other regions may have extended delivery times or may not be serviceable.

Returns & Exchanges Policy

We want you to be completely satisfied with your FrightOutfits purchase. If your costume isn’t the perfect fit for your themed event, our hassle-free returns and exchanges policy makes it easy to find the right solution.

Quick Summary

We accept returns and exchanges within 15 days of delivery. Items must be unworn, unwashed, with original tags attached, and in original packaging.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

  • Return request must be made within 15 days of delivery
  • Item must be unworn, unwashed, and undamaged
  • All original tags must be attached
  • Item must be in its original packaging
  • Proof of purchase or order number is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Costume Jewelry (due to intimate nature and hygiene concerns)
  • Accessories that have been opened or removed from packaging
  • Customized or altered costumes
  • Items marked as “Final Sale” or “Clearance”

The Return Process: Step by Step

Step 1: Submit Your Return Request

Within 15 days of receiving your order, complete our Return Request Form below and email it to [email protected]

Step 2: Wait for Authorization

Our costume enthusiasts team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.

Step 3: Package Your Items

Carefully pack the items in their original packaging, include all tags, and place the Return Authorization Number visibly on the outside of the package.

Step 4: Ship Your Return

Ship your package to our New York address using a trackable shipping service. We recommend insuring your package as we cannot be responsible for lost return shipments.

Step 5: Receive Your Refund or Exchange

Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return Request Form Template

Copy and paste the template below into an email and send to: [email protected]

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear FrightOutfits Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Order]

Items to Return/Exchange:

  • [Product Name, Size, Color]
  • [Product Name, Size, Color]

Reason for Return/Exchange: [Please specify – Wrong Size, Changed Mind, Defective Item, etc.]

Preferred Resolution:

  • [ ] Refund to original payment method
  • [ ] Exchange for [Product Name, Size, Color]
  • [ ] Store credit

My Contact Information:

Full Name: [Your Full Name]

Email: [Your Email Address]

Phone: [Your Phone Number]

Thank you,

[Your Name]

Refund Information

Once your return is received and inspected, we’ll process your refund within 3-5 business days. The timing of when you’ll see the refund depends on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process the refund
  • PayPal: 3-5 business days after we process the refund

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your new items.

Exchange Policy

Prefer a different size or decade style? We’re happy to help you find the perfect costume! Exchanges are subject to product availability. If the item you want is out of stock, we’ll contact you about alternative options or provide a refund.

Defective or Damaged Items

Received a damaged or defective costume? Contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a replacement or refund and provide a prepaid shipping label for returns of defective items.

Return Shipping Address

All returns should be sent to:

FrightOutfits Returns
1265 Small Street
New York, NY 10018
United States

Need Help?

Our friendly costume support team is here to assist you! Contact us at [email protected] with any questions about returns or exchanges. We typically respond within 1-2 business days.

Thank you for choosing FrightOutfits for your decade-themed costume needs. We’re committed to ensuring your experience with us is as memorable as the costumes we create!